Get Ready to Fast Track Your Future with BCHA's Education Series
2025/2026 programming Register now!
Fast Track Your Future education series is back! Designed for aspiring, new, and seasoned leaders who want to build practical skills, improve performance, and advance their careers.
This comprehensive training series offers focused learning across key areas of hospitality, including leadership development, financial literacy, human resources, guest experience, food and beverage operations, housekeeping excellence, and communications strategy.
Each series is designed to be accessible, relevant, and immediately applicable, helping individuals and teams grow their impact and contribute to long-term business success.
schedule
Upcoming 2026 Series Schedule:
Human Resources Strategy for Hospitality sponsored by VVS Global| Jan 14 – Feb 18, 2026 This series is underway
Communication & Marketing Strategies for Hospitality (NEW!) | Jan 27 – Mar 3, 2026 This series is underway
Managing Food & Beverage Operations | March 4 – April 8, 2026
New Series Addition!AI Integration for Hospitality (NEW!) sponsored by MEWS| March 10 – April 13, 2026
Advanced Leadership for Hospitality Professionals – level 2(NEW!) | Apr 22 – May 27, 2026
Guest Experience & Service Excellence (NEW!) sponsored by Stayntouch | Apr 21 – May 26, 2026
Completed Series:
Hospitality Financial Leadership sponsored by SONA | Sept 17 – Oct 22, 2025 This series has finished
Leadership for Hospitality Professionals | Oct 7 – Nov 13, 2025 This series has finished
Housekeeping Leadership & Operational Excellence sponsored by Eden Textile | Oct 29 – Dec 3, 2025 This series has finished
fast facts
Pricing
Each series includes 6 weekly sessions
Sessions runs Tuesdays or Wednesdays at 11:00am PT, live via Zoom
Hotel and individual pricing options available
Access available for BCHA members and non-members
Hotel pricing includes up to 12 participants per property and access to recordings (additional participants available for a fee)
Series bundle discounts available – reach out to Karissa@bcha.com for multi-series or multi-property registration
Individual Registration $395 Member | $595 Non-Member Hotel Registration (up to 12*) $795 Member | $1095 Non-Member
More Learning = More Savings! Full Access Pass: Gain access to all 8 series for just $4700 (member rate) or choose 3 series for $2100.
Prices do not include GST *Additional participants available for a fee
The BCHA is happy to offer our Fast Track Your Future programming to members of our valued partner organizations below. Please reach out to Karissa@bcha.com if you are interested in registering.
series registration
Human Resources strategy for hospitality sponsored by VVS Global
Facilitated by go2HR | January 14 – February 18, 2026
Gain essential HR knowledge to support your team and business. This series covers recruitment, onboarding, retention, and workplace culture, equipping leaders with the tools to build high-performing teams. Recommended for supervisors, managers, department heads, GMs, and anyone involved in hiring, training, or team development.
“I really appreciated the training program’s focus on practical HR skills and communication strategies. Presentations and presenters were both engaging“
Sessions:
Jan 14 – Elevating Workplace Culture
Jan 21 – Wellbeing at Work: Embedding Psychological Safety into Everyday Interactions
Jan 28 – Building Strong Teams through Effective Employee Relations
Feb 4 – Innovative Recruitment
Feb 11 – Retention: Compensation and Reward Strategies
Feb 18 – Injury Prevention in Action: Strategies for Managing Risk in the Accommodations Industry
This series in underway. Reach out to Karissa@bcha.com to inquire about registration.
communications & marketing strategies for hospitality new series!
Facilitated by Larissa Dundon, The Tea Communications | January 27 – March 3, 2026
Learn to tell your story across the right channels. This forward-looking series explores digital trends, media strategy, and brand communication to help you connect with your audience and grow your reach. Great for marketing managers, communications leads, GMs, and team members looking to strengthen brand presence
Sessions:
Jan 27 – Master your brand foundation: Identify your voice and build a foundation for all your communications.
Feb 3 – External communications strategy: A communication plan to support your organizational goals.
Feb 10 – Social storytelling & engagement: Unlock the power of social media basics
Feb 17 – Amplify your reach: Paid social & influencers
Feb 24 – Media relations & spokesperson savvy: Navigating the media landscape
Mar 3 – Crisis Ready: Protect your reputation
This series in underway. Reach out to Karissa@bcha.com to inquire about registration.
managing food & beverage operations
Facilitated by Theresa Ito, Chef Takashi Ito, Jennifer Woppenkamp, Blue Mountain Solutions | March 4 – April 8, 2026
Navigate the fast-paced F&B world with confidence. Covering profitability, service excellence, and operational reporting, this popular series is designed to streamline front and heart-of-house operations for measurable results. Perfect for chefs, F&B managers and directors, restaurant leaders, and team members involved in F&B service or operations management.
“A fantastic training series to learn how to improve your F&B operations!”
AI Integration for hospitality New Series! Sponsored by mews
Facilitated by Peter Pilarski, Tourism AI Network | March 10 – April 13, 2026
This six-part training interactive series is designed specifically for hotel and hospitality professionals who want to integrate AI tools into their daily operations for immediate productivity gains and enhances guest experiences. Each one-hour session combines foundational knowledge with hands-on application, ensuring participants leave with custom AI tools and workflows they can implement right away.
The program follows a progressive learning path: from understanding what AI can do, to building personal productivity systems, to creating specialized tools for marketing, customer service, and operational excellence.
Sessions:
Mar 10 – Foundations & The AI Opportunity for Hotels
Mar 17 – Building Your Personal Productivity System
Mar 24- AI for Hotel Marketing & Guest Communications
Mar 25 – Elevating Customer Service with AI
Mar 31 – Operational Excellence & Cross-Functional Applications
Apr 13 – Pattern Recognition, Scaling, & Long-Term Success please note this session is on a Monday due to BCHA Summit
Technical Requirements Participants must attend with a computer and maintain an active subscription to one of the following:
Claude Pro
ChatGPT Plus or Teams
Google Gemini Advanced
Microsoft Co-Pilot
These paid versions include critical features like custom instructions, memory capabilities, advances reasoning, and file analysis the are essential for the hands-on components
advanced leadership for hospitality professionals (level 2) new series!
Facilitated by Theresa Ito, Blue Mountain Solutions | April 22 – May 27, 2026
Take your leadership to the next level. Building on the foundational principles of our highly regarded Leadership for Hospitality Professionals series, this advanced program is designed for those ready to lead with greater purpose, agility, and vision. Explore next-level strategies in strategic thinking, innovation, and organizational growth—tailored for those further along in their leadership journey, those who have participated in level 1, experienced supervisors, department heads, and general managers seeking to deepen their impact and empower the next generation of leaders.
Guest Experience & service excellence new series! sponsored by stayntouch
Facilitated by Sarah Webb & Daintry Van Cleave, Hotel Industry Leaders | April 21 – May 26, 2026
Deliver exceptional service that leaves a lasting impression. This series explores the guest journey, service recovery, and creating meaningful connections to enhance loyalty and satisfaction, for your external guests and your internal team. Suitable for front-line staff, guest service managers, front office leaders, and anyone focused on the guest experience.
Sessions
Apr 21 – The Power of Authentic Connections
Apr 28 – Building Internal Trust and Team Cohesion
May 5 – Perception Management– Letting Go of Worry
Hospitality financial leadership sponsored by sona
Facilitated by David Lund, The Hotel Financial Coach | September 17 – October 22, 2025
Gain a clear understanding of key financial concepts to make smarter business decisions. This practical series focuses on budgeting, forecasting, profitability, and key metrics to help you drive financial success in your operations. Designed for GMs, department heads, supervisors, and anyone managing budgets or financial outcomes.
“David Lund is very relatable in his presentation using financial theory, great practical examples and excellent leadership fundamentals to explain key concepts. His experience and messaging makes clear that “this is not accounting, it is business thinking”. Every hotel leader regardless of discipline needs to take advantage of this program to expedite their career path”
Sessions:
Sept 17 – Financial Leadership
Sept 24 – Business Principles
Oct 1 – Financial Statements
Oct 8 – Managing Labour & Productivity
Oct 15 – Managing Expenses
Oct 22 – Analysis and Advanced Leadership
leadership for hospitality professionals
Facilitated by Jennifer Woppenkamp, Blue Mountain Solutions | October 7 – November 13, 2025
Step confidently into leadership with this foundational series designed to build the core skills every hospitality leader needs. From communication to team motivation, learn how to lead with impact and drive team success. Ideal for supervisors, team leads, and emerging managers, as well as established leaders across all hospitality departments, looking for new tools in their leadership playbook. This course can be taken before the Advanced Leadership for Hospitality Professionals – level 2 in April.
“Entertaining, engaging, content was highly relevant for newcomers and veterans alike”
Sessions:
Oct 7 – Becoming Assertive
Oct 14 – Mastering Your Time
Oct 21 – Team Meetings & The Magic of 1:1s
Oct 28 – Handling Complaints Like a Pro
Nov 4 – Switching on Your Emotional Intelligence
Nov 13 – Keeping Yourself Motivated please note this session is on a Thursday due to stat holiday
HOUSEKEEPING leadership & Operational Excellence Sponsored by eden textile
Facilitated by David McBean, Hotel Industry Leader & GM | October 29 – December 3, 2025
From cost control to motivation and recruitment, this six-part series provides operational insights and leadership strategies for housekeeping professionals and room division managers seeking to lead with excellence. Tailored for housekeeping supervisors, managers, rooms division leaders, and those seeking to grow in operations.
“The presenter was very good! I enjoyed him and his relevant examples and knowledge of industry”
Sessions:
Oct 29 – Motivation & Inspiring Your Teams
Nov 5 – Tools To Do the Job
Nov 12 – Recruiting & Best Practices for Building Your Team
Nov 20 – Cost Control | All About the Benjamins…or the Robert Bordens
Nov 26 – Keep It Clean!
Dec 3 – Managing | Behaviours & Communications
New to Fast Track? Check out our last season!
Catch a quick look back at last season’s Fast Track series, where hospitality professionals built practical skills, grew as leaders, and strengthened their teams across key areas of the industry!
Nominee information | For group awards, please indicate the person best suited to accept the award.
CULINARY EXCELLENCE
Nominee information | For group awards, please indicate the person best suited to accept the award.
LEADER OF THE FUTURE
Nominee information | For group awards, please indicate the person best suited to accept the award.
HOTELIER OF THE YEAR
Nominee information | For group awards, please indicate the person best suited to accept the award.
HOUSEKEEPING EXCELLENCE
Nominee information | For group awards, please indicate the person best suited to accept the award.
ACCOMMODATION OF THE YEAR
Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.
Community Contribution award
Early Bird Registration Open
REGISTER FOR BCHA SUMMIT 2026
Join us April 14-15 in Nanaimo for two days that sharpen your outlook and expand your network. With standout keynote speakers and focused education sessions, this is where BC’s hotel community gains its edge for the year ahead.