Get Ready to Fast Track Your Future
with BCHA's Education Series

2025/2026 programming
Register now!

Fast Track Your Future education series is back! Designed for aspiring, new, and seasoned leaders who want to build practical skills, improve performance, and advance their careers.

This comprehensive training series offers focused learning across key areas of hospitality, including leadership development, financial literacy, human resources, guest experience, food and beverage operations, housekeeping excellence, and communications strategy.

Each series is designed to be accessible, relevant, and immediately applicable, helping individuals and teams grow their impact and contribute to long-term business success.

schedule

2025/2026 Series Schedule:
Hospitality Financial Leadership sponsored by SONA | Sept 17 – Oct 22, 2025 This series has finished
Leadership for Hospitality Professionals | Oct 7 – Nov 13, 2025 This series is underway
Housekeeping Leadership & Operational Excellence sponsored by Eden Textile | Oct 29 – Dec 3, 2025 Starts soon! Register now
Human Resources Strategy for Hospitality sponsored by VVS Global | Jan 14 – Feb 18, 2026
Communication & Marketing Strategies for Hospitality (NEW) | Jan 27 – Mar 3, 2026
Managing Food & Beverage Operations | March 4 – April 8, 2026
Advanced Leadership for Hospitality Professionals – level 2 (NEW) | Apr 15 – May 20, 2026
Guest Experience & Service Excellence (NEW) sponsored by Stayntouch | Apr 21 – May 26, 2026 

fast facts

Pricing

  • Each series includes 6 weekly sessions
  • Sessions runs Tuesdays or Wednesdays at 11:00am PT, live via Zoom
  • Hotel and individual pricing options available
  • Access available for BCHA members and non-members
  • Hotel pricing includes up to 12 participants per property and access to recordings (additional participants available for a fee)
  • Series bundle discounts available – reach out to Karissa@bcha.com for multi-series or multi-property registration

Individual Registration $395 Member  | $595 Non-Member
Hotel Registration (up to 12*) $795 Member | $1095 Non-Member

More Learning = More Savings!
Full Access Pass:
Gain access to all 8 series for just $4700 (member rate) or 
choose 3 series for $2100.

Prices do not include GST
*Additional participants available for a fee

We are happy to share that Indigenous Tourism BC (ITBC) is supporting enrollment in BCHA’s Fast Track series for eligible participants!

  • Fully funded access to this training series is available for Indigenous tourism businesses, First Nations communities and Indigenous peoples in BC.
  • Visit ITBC’s website to learn more about the Indigenous Tourism Training Initiative (ITTI), review eligibility requirements.
  • Apply for funding and register for upcoming series at the links below

The BCHA is happy to offer our Fast Track Your Future programming to members of our valued partner organizations below. Please reach out to Karissa@bcha.com if you are interested in registering.

series registration

HOUSEKEEPING leadership & Operational Excellence
Sponsored by eden textile

Facilitated by David McBean, Hotel Industry Leader & GM | October 29 – December 3, 2025

From cost control to motivation and recruitment, this six-part series provides operational insights and leadership strategies for housekeeping professionals and room division managers seeking to lead with excellence. Tailored for housekeeping supervisors, managers, rooms division leaders, and those seeking to grow in operations.

“The presenter was very good! I enjoyed him and his relevant examples and knowledge of industry”

Sessions:

  • Oct 29 – Motivation & Inspiring Your Teams  
  • Nov 5 – Tools To Do the Job 
  • Nov 12 – Recruiting & Best Practices for Building Your Team 
  • Nov 19 – Cost Control | All About the Benjamins…or the Robert Bordens
  • Nov 26 – Keep It Clean! 
  • Dec 3 – Managing | Behaviours & Communications 

Indigenous Tourism BC (ITBC) Housekeeping Registration

Human Resources strategy for hospitality
sponsored by VVS Global

Facilitated by go2HR | January 14 – February 18, 2026

Gain essential HR knowledge to support your team and business. This series covers recruitment, onboarding, retention, and workplace culture, equipping leaders with the tools to build high-performing teams. Recommended for supervisors, managers, department heads, GMs, and anyone involved in hiring, training, or team development.

“I really appreciated the training program’s focus on practical HR skills and communication strategies. Presentations and presenters were both engaging

Sessions:

  • Jan 14 – Innovative Recruitment 
  • Jan 21 – Elevating Workplace Culture 
  • Jan 28 – Building Strong Teams through Effective Employee Relations 
  • Feb 4 – Retention: Compensation and Reward Strategies 
  • Feb 11 – Mental Health and Psychological Safety at Work 
  • Feb 18 – Health and Safety 

Indigenous Tourism BC (ITBC) HR Strategy for Hospitality Registration 

communications & marketing strategies for hospitality
new series!

Facilitated by Larissa Dundon, The Tea Communications | January 27 – March 3, 2026

Learn to tell your story across the right channels. This forward-looking series explores digital trends, media strategy, and brand communication to help you connect with your audience and grow your reach. Great for marketing managers, communications leads, GMs, and team members looking to strengthen brand presence

Sessions:

  • Jan 27 – Master your brand foundation: Identify your voice and build a foundation for all your communications.
  • Feb 3 – External communications strategy: A communication plan to support your organizational goals.
  • Feb 10 – Social storytelling & engagement: Unlock the power of social media basics
  • Feb 17 – Amplify your reach: Paid social & influencers
  • Feb 24 – Media relations & spokesperson savvy: Navigating the media landscape
  • Mar 3 – Crisis Ready: Protect your reputation

Indigenous Tourism BC (ITBC) Communications & Marketing Strategies for Hospitality Registration

managing food & beverage operations

Facilitated by Theresa Ito, Chef Takashi Ito, Jennifer Woppenkamp, Blue Mountain Solutions | March 4 – April 8, 2026

Navigate the fast-paced F&B world with confidence. Covering profitability, service excellence, and operational reporting, this popular series is designed to streamline front and heart-of-house operations for measurable results. Perfect for chefs, F&B managers and directors, restaurant leaders, and team members involved in F&B service or operations management.

“A fantastic training series to learn how to improve your F&B operations!”

Sessions:

  • Mar 4 – Servicing the Guests
  • Mar 11 – Understanding F&B Reports
  • Mar 18 – F&B Profitability
  • Mar 25 – Communication to Connect
  • Apr 1 – Managing Guest Feedback
  • Apr 8 – Building High Performance Teams

Indigenous Tourism BC (ITBC) Managing Food & Beverage Operations

advanced leadership for hospitality professionals (level 2)
new series!

Facilitated by Theresa Ito, Blue Mountain Solutions | April 15 – May 20, 2026

Take your leadership to the next level.
Building on the foundational principles of our highly regarded Leadership for Hospitality Professionals series, this advanced program is designed for those ready to lead with greater purpose, agility, and vision. Explore next-level strategies in strategic thinking, innovation, and organizational growth—tailored for those further along in their leadership journey, those who have participated in level 1, experienced supervisors, department heads, and general managers seeking to deepen their impact and empower the next generation of leaders.

Sessions:

  • Apr 15 – Ensuring Operational Expectations
  • Apr 22 – The Power of Coaching in Real Time
  • Apr 29 – Mastering Difficult Conversations
  • May 6 – Implementing Change with Intention
  • May 13 -Developing Talent
  • May 20 – Measuring Success

Guest Experience & service excellence
new series!
sponsored by stayntouch

Facilitated by Sarah Webb & Dawson Leduc, Hotel Industry Leaders | April 21 – May 26, 2026

Deliver exceptional service that leaves a lasting impression. This series explores the guest journey, service recovery, and creating meaningful connections to enhance loyalty and satisfaction, for your external guests and your internal team. Suitable for front-line staff, guest service managers, front office leaders, and anyone focused on the guest experience.

Sessions

  • Apr 21 – The Power of Authentic Connections 
  • Apr 28 – Building Internal Trust and Team Cohesion
  • May 5 – Perception Management – Letting Go of Worry
  • May 12 – Burnout and Sustainable Performance
  • May 19 – Make it Mean More
  • May 26 – Sustaining Connections That Stick

Past Series

Hospitality financial leadership
sponsored by sona

Facilitated by David Lund | September 17 – October 22, 2025

Gain a clear understanding of key financial concepts to make smarter business decisions. This practical series focuses on budgeting, forecasting, profitability, and key metrics to help you drive financial success in your operations. Designed for GMs, department heads, supervisors, and anyone managing budgets or financial outcomes.

“David Lund is very relatable in his presentation using financial theory, great practical examples and excellent leadership fundamentals to explain key concepts. His experience and messaging makes clear that “this is not accounting, it is business thinking”. Every hotel leader regardless of discipline needs to take advantage of this program to expedite their career path”

Sessions:

  • Sept 17 – Financial Leadership
  • Sept 24 – Business Principles
  • Oct 1 – Financial Statements
  • Oct 8 – Managing Labour & Productivity
  • Oct 15 – Managing Expenses
  • Oct 22 – Analysis and Advanced Leadership

leadership for hospitality professionals

Facilitated by Jennifer Woppenkamp, Blue Mountain Solutions | October 7 – November 13, 2025

Step confidently into leadership with this foundational series designed to build the core skills every hospitality leader needs. From communication to team motivation, learn how to lead with impact and drive team success. Ideal for supervisors, team leads, and emerging managers, as well as established leaders across all hospitality departments, looking for new tools in their leadership playbook. This course can be taken before the Advanced Leadership for Hospitality Professionals – level 2 in April.

“Entertaining, engaging, content was highly relevant for newcomers and veterans alike”

Sessions:

  • Oct 7 – Becoming Assertive
  • Oct 14 – Mastering Your Time
  • Oct 21 – Team Meetings & The Magic of 1:1s
  • Oct 28 – Handling Complaints Like a Pro
  • Nov 4 – Switching on Your Emotional Intelligence
  • Nov 13 – Keeping Yourself Motivated  please note this session is on a Thursday due to stat holiday

New to Fast Track? Check out our last season!

Catch a quick look back at last season’s Fast Track series, where hospitality professionals built practical skills, grew as leaders, and strengthened their teams across key areas of the industry!

 

Any questions or topic suggestions? Contact karissa@bcha.com

BCHASUMMIT25
8N1Z0QH
TZZ8Y3Y1

SUSTAINABILITY CHAMPION

Nominee information | For group awards, please indicate the person best suited to accept the award.
NOMINATOR INFORMATION
NOMINEE INFORMATION

All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
CATEGORY-SPECIFIC ELIGIBILITY
  • Open to any accommodation property in British Columbia.

Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

SUPPORTING MATERIALS

    CULINARY EXCELLENCE

    Nominee information | For group awards, please indicate the person best suited to accept the award.
    NOMINATOR INFORMATION
    NOMINEE INFORMATION

    All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
    CATEGORY-SPECIFIC ELIGIBILITY
    • Must be from an accommodation-operated food and beverage company in British Columbia.

    Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

    SUPPORTING MATERIALS

      LEADER OF THE FUTURE

      Nominee information | For group awards, please indicate the person best suited to accept the award.
      NOMINATOR INFORMATION
      NOMINEE INFORMATION

      All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
      CATEGORY-SPECIFIC ELIGIBILITY
      • Age 35 and under.

      Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

      SUPPORTING MATERIALS

        HOTELIER OF THE YEAR

        Nominee information | For group awards, please indicate the person best suited to accept the award.
        NOMINATOR INFORMATION
        NOMINEE INFORMATION

        All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
        CATEGORY-SPECIFIC ELIGIBILITY
        • Must be a General Manager, Vice President, Regional Vice President or President/Executive Director of a BC-based hotel or hotel group.

        Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

        SUPPORTING MATERIALS

          HOUSEKEEPING EXCELLENCE

          Nominee information | For group awards, please indicate the person best suited to accept the award.
          NOMINATOR INFORMATION
          NOMINEE INFORMATION
          I confirm that:*

          Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

          SUPPORTING MATERIALS

            ACCOMMODATION OF THE YEAR

            Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.
            NOMINATOR INFORMATION
            NOMINEE INFORMATION
            All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*

            Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

            SUPPORTING MATERIALS

              Community Contribution award

              NOMINATOR INFORMATION
              NOMINEE INFORMATION
              All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*

              Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

              COMMUNITY IMPACT
              INDUSTRY SUPPORT
              SUPPORTING MATERIALS