Get Ready to Fast Track Your Future
with BCHA's Education Series

REGISTRATION IS NOW OPEN FOR THE 2026/2027 SEASON!

ABOUT FAST TRACK

FAST FACTS

Fast Track Your Future offers practical, industry-focused professional development for aspiring, new, and experienced hospitality leaders looking to build skills, improve performance, and advance their careers.

Explore 10 hospitality training series running from September 2026 to June 2027, with learning opportunities for individuals and hotel teams. Courses cover essential areas of hotel operations, leadership, finance, guest experience, communications, and more.

  • 6 weekly sessions in each series
  • Hotel and individual pricing options available
  • Open to BCHA members, Partner Associations, and non-members
  • Hotel pricing includes up to 10 participants per property and access to recordings (additional participants available for a fee)
  • 3-Series and Full Access Passes are available for additional savings

PRICING STRUCTURE

Registration Type BCHA Member Partner Association* Non-Member
Individual Registration $415 $465 $595
3-Series Individual Pass $1,050 $1,185 $1,500
Full Access Pass (10 Series) $3,150 $3,650 $4,500
Hotel Registration (up to 10 participants) $1,150 $1,295 $1,495
3-Series Hotel Pass (up to 10 participants) $2,995 $3,455 $3,895
Full Access Hotel Pass
(10 Series, up to 10 participants)
$8,150 $9,250 $10,600

*Partner Association Rate is available exclusively to members of participating partner associations approved by the BC Hotel Association.

Additional Notes

  • Additional participants may be added for an additional fee ($150 Member Rate; $200 Non-Member Rate).
  • Prices do not include GST.

2026/2027 schedule

Hospitality Financial Leadership (LEVEL 2)

Facilitated by David Lund, The Hotel Financial Coach
September 16 - October 28, 2026

Gain the financial confidence to make smarter operational decisions and drive stronger business performance. This practical six-part series helps hospitality leaders understand budgeting, forecasting, labour costs, profitability, and the key financial metrics that influence success. Participants will leave with practical tools they can immediately apply to improve financial performance within their departments and prepare for greater leadership responsibilities.

  • Week 1 – Why Hotel Leaders Get Passed Over for Promotion
  • Week 2 – How to Read Your Hotel P&L in 30 Minutes
  • Week 3 – How to Build a Hotel Budget Like a Leader
  • Week 4 – The Labour Cost Problem Nobody Talks About
  • Week 5 – The 5 Numbers Every GM Should Know
  • Week 6 – From Department Head to GM: The Financial Shift

"Great practical examples and excellent leadership fundamentals to explain key concepts."

LEADERSHIP FOR HOSPITALITY PROFESSIONALS

Facilitated by Theresa Ito, Blue Mountain Solutions
October 6 - November 10, 2026

Our signature leadership series provides hospitality professionals with the essential skills needed to lead confidently and effectively in today’s hospitality environment. Through practical strategies, real-world examples, and interactive discussions, participants will strengthen communication, improve productivity, enhance emotional intelligence, and develop the leadership habits that create high-performing, engaged teams and exceptional guest experiences.

  • Week 1 – Becoming Assertive
  • Week 2 – Mastering Your Time
  • Week 3 – Team Meetings & The Magic of 1:1s
  • Week 4 – Handling Complaints Like a Pro
  • Week 5 – Switching on Your Emotional Intelligence
  • Week 6 – Keeping Yourself Motivated

"Entertaining, engaging, content was highly relevant for newcomers and veterans alike"

ARTIFICIAL INTELLIGENCE (AI) & AUTOMATION IN ACTION

NEW SERIES!

Facilitated by Keith Daser & Jason Tate, Deliver Digital Inc.
October 22 - November 19, 2026

Designed for hospitality leaders, this hands-on series helps participants identify opportunities where AI and automation can create efficiencies. Working through Deliver Digital’s proven framework, attendees will develop practical workflows, test automation solutions, and build an implementation roadmap that delivers measurable operational improvements. By the end of the series, participants will have completed a real automation project ready for implementation within their property.

  • Week 1 – Dream. The Hotel Opportunity Map.
  • Week 2 – Discover. Pick Your One Thing.
  • Week 3 – Discover. Build It.
  • Week 4 – Decide. Test, Measure, Approve.
  • Week 5 – Deliver. Launch and Operationalize.
  • Week 6 – Deliver. Showcase and 90-Day Roadmap.

Proudly sponsored by:

CONFLICT RESOLUTION & WORKPLACE COMMUNICATION

NEW SERIES!

Facilitated by Caroline Bagnall, Connect Hospitality Strategies
November 4 - December 16, 2026

Strong communication is at the heart of exceptional hospitality. This interactive series equips leaders with practical techniques to confidently manage customer conflict, coach employees, and foster a positive workplace culture. Through discussion, role play, and real hospitality scenarios, participants will develop communication strategies that improve guest satisfaction, strengthen team performance, and create lasting operational improvements.

  • Week 1 – Deconstruct Customer Conflict: Causes & Customer Psychology
  • Week 2 – Problem-Solving Mastery: The HEARD Method
  • Week 3 – Cultivating Ownership: Empowering Your Frontline Staff
  • Week 4 – Operationalizing Solutions: Building Conflict Strategies into Workflows
  • Week 5 – Leadership Feedback: Analyzing Feelings, Behaviours, and Impact
  • Week 6 – Action Planning: Wrap-Up and Setting Intentions for Team Success

HUMAN RESOURCES (HR) STRATEGIES FOR HOSPITALITY

Facilitated by go2HR
January 20 - February 27, 2027

Build the knowledge and confidence to attract, retain, and support exceptional hospitality teams. This practical series covers the entire employee lifecycle, from recruitment and onboarding to retention, workplace culture, health and safety, and offboarding. Participants will gain actionable HR strategies that strengthen employee engagement while supporting operational success.

  • Week 1 – People Leaders: Caring for Ourselves
  • Week 2 – Safer Spaces: Workplace Violence Prevention & Building Culture
  • Week 3 – Start Strong: Recruitment & Onboarding for Hotels
  • Week 4 – The Turnover Fix: Retention Strategies
  • Week 5 – Offboarding: The Cost of Non-Compliance
  • Week 6 – Building Health & Safety into Everyday Operations

Proudly sponsored by:

COMMUNICATIONS & MEDIA RELATIONS FOR HOSPITALITY

Facilitated by Larissa Dundon, The Tea Communications
January 26 - March 2, 2027

Develop the communication skills needed to confidently represent your organization, strengthen your brand, and navigate today’s evolving media landscape. Participants will learn how to build effective communication strategies, work successfully with influencers and content creators, leverage AI appropriately in public relations, and prepare for crisis situations before they occur. 

  • Week 1 – PR + Communications for Hospitality
  • Week 2 – AI and PR: When to Use AI in PR
  • Week 3 – Working with Influencers & Content Creators
  • Week 4 – Workshop: Communications Implementation
  • Week 5 – Crisis 101 for Hospitality
  • Week 6 – Workshop: Crisis Communications

Proudly sponsored by:

HOUSEKEEPING LEADERSHIP & OPERATIONAL EXCELLENCE

Facilitated by David McBean, Hotel Industry Leader & GM
March 3 - 31, 2027

Designed for housekeeping supervisors, managers, and rooms division leaders, this practical series explores the leadership and operational skills needed to build high-performing housekeeping teams. Participants will gain strategies for motivating employees, improving recruitment, managing costs, maintaining quality standards, and addressing performance challenges to achieve operational excellence.

  • Week 1 – Motivation: Wanting to do it
  • Week 2 – Tools to Do the Job
  • Week 3 – Some Recruiting Best Practices
  • Week 4 – All About the Benjamins… or the Robert Bordens: Cost Control
  • Week 5 – Keep it Clean People!
  • Week 6 – Managing Employee Performance

Proudly sponsored by:

MANAGING PROFITABLE FOOD & BEVERAGE OPERATIONS

Facilitated by Caroline Bagnall, Connect Hospitality Strategies
March 9 - April 30, 2027

Learn practical strategies to improve profitability while delivering exceptional food and beverage experiences. This series equips hospitality professionals with the skills needed to increase revenue, manage labour, control costs, reduce loss, and implement sustainable practices. Participants will leave with actionable tools to improve the overall guest experience and profitability.

  • Week 1 – The Foundation: Know Your Customer, Product, and Competition
  • Week 2 – Building Top-Line Revenues
  • Week 3 – Developing a SMART Promotion
  • Week 4 – Costing a Staff Schedule
  • Week 5 – Theft Prevention
  • Week 6 – Environmental Sustainability in F&B

"A fantastic training series to learn how to improve your F&B operations!"

ADVANCED LEADERSHIP FOR HOSPITALITY PROFESSIONALS (LEVEL 2)

Facilitated by Theresa Ito, Blue Mountain Solutions
April 14 - May 26, 2027

Building on the foundation established in Leadership for Hospitality Professionals, this advanced series helps experienced leaders expand their leadership impact. Participants will develop practical coaching techniques, strengthen change leadership skills, improve operational consistency, and learn how to develop talent while measuring leadership success through meaningful outcomes.

  • Week 1 – Tools for Operational Consistency
  • Week 2 – The Power of Coaching in Real Time
  • Week 3 – Mastering Difficult Conversations
  • Week 4 – Implementing Change with Intention
  • Week 5 – Developing Talent
  • Week 6 – Measuring Success

HUMAN-CENTRED HOSPITALITY: CREATING MEMORABLE EXPERIENCES

Facilitated by Sarah Webb & Daintry Van Cleave
April 20 - June 1, 2027

Today’s guests expect seamless, personal, and memorable experiences. This interactive series provides hospitality leaders with practical tools to build engaged teams and elevate the guest experience through proven operational strategies. Grounded in real-world hotel operations, each session combines hospitality trends, practical exercises, and action plans participants can implement in their own properties.

  • Week 1 – Designing Exceptional Guest Experiences and The psychology Behind Great Hospitality
  • Week 2 – Managing Drama, Tension, and Difficult Team Dynamics
  • Week 3 – Service Recovery, Innovation & Hospitality Trends
  • Week 4 – Accountability Conversations that Actually Work
  • Week 5 – Turning Ideas into Action
  • Week 6 – Leading Teams Through Change, Pressure, & Uncertainty

PARTICIPATING PARTNER ASSOCIATIONS

Through our valued industry partnerships, members of the associations below can access preferred partner pricing on Fast Track Your Future course series. Please follow this link to register, or contact vanda@bcha.com if you need assistance with registration.

BCHASUMMIT25
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SUSTAINABILITY CHAMPION

Nominee information | For group awards, please indicate the person best suited to accept the award.
NOMINATOR INFORMATION
NOMINEE INFORMATION

All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
CATEGORY-SPECIFIC ELIGIBILITY
  • Open to any accommodation property in British Columbia.

Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

SUPPORTING MATERIALS

    CULINARY EXCELLENCE

    Nominee information | For group awards, please indicate the person best suited to accept the award.
    NOMINATOR INFORMATION
    NOMINEE INFORMATION

    All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
    CATEGORY-SPECIFIC ELIGIBILITY
    • Must be from an accommodation-operated food and beverage company in British Columbia.

    Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

    SUPPORTING MATERIALS

      LEADER OF THE FUTURE

      Nominee information | For group awards, please indicate the person best suited to accept the award.
      NOMINATOR INFORMATION
      NOMINEE INFORMATION

      All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
      CATEGORY-SPECIFIC ELIGIBILITY
      • Age 35 and under.

      Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

      SUPPORTING MATERIALS

        HOTELIER OF THE YEAR

        Nominee information | For group awards, please indicate the person best suited to accept the award.
        NOMINATOR INFORMATION
        NOMINEE INFORMATION

        All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*
        CATEGORY-SPECIFIC ELIGIBILITY
        • Must be a General Manager, Vice President, Regional Vice President or President/Executive Director of a BC-based hotel or hotel group.

        Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

        SUPPORTING MATERIALS

          HOUSEKEEPING EXCELLENCE

          Nominee information | For group awards, please indicate the person best suited to accept the award.
          NOMINATOR INFORMATION
          NOMINEE INFORMATION
          I confirm that:*

          Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

          SUPPORTING MATERIALS

            ACCOMMODATION OF THE YEAR

            Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.
            NOMINATOR INFORMATION
            NOMINEE INFORMATION
            All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*

            Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

            SUPPORTING MATERIALS

              Community Contribution award

              NOMINATOR INFORMATION
              NOMINEE INFORMATION
              All nominations must be endorsed and supported by the nominee. Please confirm that the nominee is aware and supportive of this nomination.*

              Please address each of the following criteria in your nomination submission, limiting your response to a maximum of 200 words per question. Bullet point responses are acceptable.

              COMMUNITY IMPACT
              INDUSTRY SUPPORT
              SUPPORTING MATERIALS