Industry learning

We aim to shape the future of hospitality through education; as part of this work, we have created the below collection of resources.

"I had the opportunity to take part in a webinar on August 26 presented by BCHA and ABLE BC. It was excellent!. It really addressed the topic during this moment in time. I had mentioned it to others supervisors that the content would be an excellent training tool."

Recent Webinars
Tipping Legalities in the Hospitality Industry
Workplace Inspections in Hotels: Essential Tips to Ensure Compliance
Harnessing the Power of AI in Daily Operations
Virtual Event | Charge Up Your Energy Savings: An Intro to the ECNG Natural Gas Program
State of the Tourism & Hospitality Industry
Temporary Foreign Worker Protection Act
BCHA with The Ministry of Labour
Insurance Reality Check Webinar
with BCHA & Western Financial
Commercial Insurance Webinar
with BCHA & IBC
Impact of Covid-19 Global Tourism
with AGM Keynote Speaker Greg Klassen
Public Spaces and Housekeeping Protocols
Tips for Training Employees Virtually
BCHA with CWSAA & go2HR
Impact of Covid-19 Accommodation
with BCHA & CBRE
Accommodation Re-opening Guidelines
The Pledge on Food Waste Webinar
with BCHA & Rethink2gether
Ecofund Program Webinar
with BCHA & GreenStep
State of the Industry Webinar
BCHA Conference & Events FAQ
Conflict Resolution Webinar
BCHA with go2HR & ABEL
Variance Tool Temporary Layoff
with BCHA & Ministry of Labour
Optimizing Buildings For Energy Efficiency
with BCHA & Fortis BC
BCHA & Go2HR Opening Guidelines
Covid-19 Update Webinar
BCHA & Tiabc Industry Update
with TIABC
Small-medium Business Recovery
with Ministry of Jobs
Transaction Market Outlook
with Colliers & HVS
Covid Vaccines & The Workplace
with go2HR & CWSAA
Step 3 BC Restart | Best Practices
with go2HR
Financial Recovery Through Sustainability
with GreenStep 
Risk Management
with Western Financial Group
Cost-savings & Sustainable Stays
with GreenStep & FRESCo 
Best Practices In Hiring
with go2HR & WorkBC
Building Efficiency
with FRESCo
SKI Accommodations Webinar
BC 2030 Olympic & Paralympic Games
Building Positive Workplace Cultures
Summer Industry Outlook Panel
BC 2023 Olympic & Paralympic Games
5 Leadership tools to take into 2023
How to welcome LGBT+ travellers
The Humanitarian Hiring Solution
Creating Safer Spaces


Join PRMIA Calgary, Edmonton, Montreal, Toronto, and Vancouver as we explore the risks and economic consequences of COVID-19 on select Canadian industries, including agriculture, energy and hospitality; how the emerging risks are being managed in the long run, what their respective futures look like and how they can come back stronger. Featuring BCHA President & CEO Ingrid Jarrett as a panelist.

STR Data

Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for global hospitality sectors. During the COVID-19 pandemic, STR has released their webinar on Using STR Data in Times of Crisis and Recovery as well as information for the hotel industry on navigating the information in times of COVID-19.


Amadeus continues to communicate on support during these difficult times for our industry.  Their priority is to ensure the health and well-being of employees and continuin​g to support customers. By providing relevant and timely content outlining best practices to maintain your business, connect with your guests, and plan for future recovery, they continue to help navigate through these difficult times. Watch their recent webinar on Planning for Hospitality Recovery

Destination Bc & Go2hr Webinars

go2HR has partnered with Destination British Columbia to create webinars for their Road to Recovery Series. These webinars focus on health & safety considerations during restart, human resource challenges, and customer service in the age of COVID-19.


Leger recently hosted a webinar about the results of our latest study on travel and tourism, assesing the impact of COVID-19 on tourism in North America.

This study provides a comprehensive look at the current and future state of travel and tourism inCanada and the United States, as well as insights and recommendations to help the industry achieve success moving forward.