The Parkside Hotel & Spa, Victoria
A sustainable, all-suite hotel in downtown Victoria, offering spacious accommodations with full kitchens, fireplaces, and private balconies. Guests can enjoy amenities such as a 25-meter indoor pool, full-service spa, rooftop garden, and complimentary bikes, all within walking distance of the Inner Harbour and local attractions.

The Sun Peaks Grand Hotel & Conference Centre
A premier, full-service resort nestled in the heart of Sun Peaks Village, offering ski-in/ski-out access and year-round mountain adventures. Guests can enjoy upscale amenities including a heated outdoor pool, three outdoor hot tubs, a fitness centre, and two on-site dining options, all within steps of the slopes and village shops.

The Four Seasons Resort and Residences Whistler
A luxurious alpine retreat nestled at the base of Whistler Blackcomb, offering 273 spacious rooms and suites adorned with gas fireplaces, private balconies, and mountain views. Guests can enjoy world-class amenities including a year-round heated outdoor pool, a full-service spa, and a ski concierge service that ensures effortless access to the slopes.

Crystal Lodge, Whistler
Crystal Lodge has consistently scored in the mid-to-high 90s on guest satisfaction indicators through Revinate. Room cleanliness and housekeeping standing out as key strengths in guest feedback. These results reflect the team’s exceptional focus on maintaining a clean, welcoming, and memorable environment for guests. For the 12 months to November 2024 our

Paradox Hotel Vancouver
The Paradox Housekeeping Communication Aid—a letter that allows room attendants to personalize messages for guests by selecting words that best describe their interactions. This small yet meaningful gesture helps create a warm, customized welcome. We also encourage our team to create towel art, adding a touch of creativity and surprise to guest rooms. Additionally, each room features a hand-crafted Sock Monster , a one-of-a-kind toy designed to delight our younger guests. No two Sock Monsters are alike, allowing room attendants to place them anywhere on the bed to bring a smile to our little visitors.

The Cove Lakeside Resort
The Cove Lakeside Resort sustained a 4.25/5 online average rating and retained the TripAdvisor #1 position in West Kelowna for a 2nd consecutive year. In addition to driving guest satisfaction metrics, the Housekeeping Team contributed a year-over-year financial improvement in productivity of 15.7% and an operational expense improvement of 6.7%. 

They also partnered with Soap for Hope to establish a soap and linen recycling program.

Chelan Goonetilleke, Four Seasons Resort and Residences Whistler
Chelan fosters innovation by encouraging creativity and collaboration, creating an environment where ideas are welcomed and implemented. This has translated into unique guest offerings, seamless operations, and a strong, unified team culture. Chelan’s exceptional leadership motivates the team to consistently exceed expectations, delivering world-class service and achieving industry-leading results.

Kimberley Hughes, Delta Hotels Victoria Ocean Point
Kimberley's leadership style is rooted in a strong commitment to team building, mentorship and the personal and professional growth of her staff. Under her guidance, the Delta Ocean Pointe Hotel has become a shining example of how to foster a supportive and empowering workplace culture.

Jocelyn Bennett, Delta Hotels by Marriott Kamloops
Jocelyn has exemplified outstanding leadership throughout her 30-year career in hospitality. Since becoming General Manager of Delta Kamloops in 2023, she has transformed her team’s performance by fostering a culture of excellence, growth, and innovation. Jocelyn is deeply respected for her hands-on leadership approach, blending operational expertise with compassionate mentorship.

Amandeep Kaur – Sandman Hotel Group
Amandeep is known for her initiative, heart, and hustle. From leading her team through changes to advancing from GSM to Sales Manager, her energy and leadership style inspire her colleagues every day.

Eddie Salehi – Delta Hotels by Marriott Kamloops
Eddie stands out for his visionary leadership and focus on results. Whether optimizing operations, expanding inventory, or stepping up in high-pressure situations, he consistently empowers those around him to excel.

Renee Lauzon, The Courtney Room, Magnolia Hotel & Spa
Food & Beverage Manager Renee Lauzon leads a standout team at The Courtney Room, alongside Executive Chef Brian Tesolin, Wine Director Colin Davidson, and Bar Manager Anton Wilson. Their dedication has made the restaurant a highly awarded dining destination while seamlessly managing hotel dining, room service, and catering.

Mitch Shafer, Delta Hotels by Marriott Kamloops
Chef Mitch partnered with Better Table to cut food waste by 2.4% and collaborated with hotel leadership to develop a hydroponic garden, providing fresh, sustainable vegetables year-round.

Lukas Exelby, Treetop Tapas & Grill, Tigh-Na-Mara Seaside Spa Resort and Conference Centre
Chef Lukas joined Treetop in early 2024, transforming reviews and elevating ratings. His inventive 9+ course tasting menu showcases top ingredients with meticulous detail. Each dish tells a story, shared by servers to celebrate the region’s exceptional food producers.

Sandman Hotel Group – Implemented sustainability projects including LED conversions in Lethbridge, Penticton, and Victoria, and boiler upgrades in Vernon, Regina, and Kelowna. By focusing on property-level improvements, they are reducing their carbon footprint through immediate, small changes, alongside broader chain-wide sustainability initiatives.

Best Western Plus Kelowna Hotel & Suites – Installed a 184-panel solar PV system, reducing annual electricity consumption by approximately 60,000 kWh, and installed 11 Tesla & Chargepoint EV charging stations to support sustainable travel.

Black Rock Oceanfront Resort – Transitioned away from single-use plastics, replacing them with sustainable alternatives. This included swapping plastic water bottles for glass refillable bottles in guest rooms, offering guests filtered water stations on the property, and replacing plastic toiletries with refillable dispensers for shampoo, conditioner, and body wash and our entire Resort cleaning products. These changes dramatically reduced the volume of plastic waste generated by the resort.

John Kearns, Sheraton Vancouver Guildford Hotel
John Kearns is a true example of values-driven leadership and community stewardship in the hospitality industry. Beyond his professional achievements, John has consistently shown an unwavering commitment to charitable causes across British Columbia. Whether it’s through financial sponsorships, in-kind support, or grassroots fundraising, John is always looking for ways to give back—and he encourages his teams to do the same. He’s the kind of advocate every charitable organization hopes for: proactive, generous, and genuinely invested in making a difference.

Lisa Jaager, Summerland Waterfront Resort & Spa
Lisa is deeply committed to community engagement and strengthening the economic and social health of Summerland. She has also championed charitable initiatives benefiting organizations like the BCSPCA, Boys and Girls Club Okanagan, Canadian Mental Health Association, and Wellspring Foundation, demonstrating her dedication to supporting those in need. She is a board member of the Summerland Chamber of Commerce and active participant in Rotary Club events.

Ozzy Goksel, Sheraton Vancouver Wall Centre Hotel
Ozzy’s contributions to charitable causes are impressive. Over the past seven years, she has been a dedicated advocate for community giving, most notably through her work with the BC Hospitality Foundation. Through creative fundraising initiatives and her infectious enthusiasm, she has raised over $5,000 to support hospitality workers in need. Her efforts have set new standards for hotel-based fundraising and have inspired her colleagues to get involved and give back.