Sandra Gregory on the Power of Connection
With over two decades in global hospitality, Sandra Gregory is a leader who thrives in moments of complexity and change. She consistently proves that exceptional hospitality begins with genuine connection and community care. Her career journey is a masterclass in building a profession from the ground up. She started out in the dish pit and […]
Jan Brylowski and the Future of BC Tourism
For Jan Brylowski, hospitality has always been about people. As General Manager of Blackcomb Springs Suites by Clique Hotels and Resorts, he brings more than 15 years of leadership experience shaped by roles across Canada and internationally, from Montreal and the Canadian Rockies to the French Alps and British Columbia. Holding an MBA from HEC […]
How David McBean is Shaping the Future of Hospitality Leadership
For David McBean, General Manager of Watermark Beach Resort, a 25-year career in hotels stems from a passion for international connections. Having travelled to over 60 countries and being fluent in four languages, David brings a global perspective to his hospitality leadership in the South Okanagan. Throughout his career, David has led operations at major […]
BC Hotels in 2026: What’s Actually Going On (And What to Do About It)
If you’ve been sitting in your weekly revenue meeting lately, wondering why this week looks incredible and next week looks like a ghost town — you’re not imagining things. British Columbia hotel performance in 2026 is showing real whiplash. Across the province, results are volatile and hyper-local, with some markets surging while others struggle to […]
Your Blueprint for Stronger Sales Results in 2026
If 2025 taught BC’s hospitality sector anything, it’s that momentum doesn’t just happen -it’s earned through smart preparation, strategic thinking, and a willingness to evolve. With Victoria posting 94.3% occupancy in August and average daily rates topping $396, while Kelowna sees consistent year-over-year growth in hotel bookings, the message is crystal clear: the BC market is hot, […]
Q4 Doesn’t Care If You’re “Almost Ready”: Proactive Sales Strategies for BC Hotels
The final quarter of the year (Q4) will not wait for any salesperson to complete preparations for the upcoming season. The autumn foliage changes, and holiday seasons arrive, which makes Q4 appear unexpectedly with both profitable business possibilities and intense performance targets. The good news: your hotel can achieve outstanding performance without total readiness when […]
Tapping into BC’s Silver Mine: How Smart Hotels are Winning with 55+ Workers
BC hotels are discovering success through smart recruitment strategies that target 55+ workers to resolve some of their labour shortages. The hospitality industry faces a severe labour shortage that forces many British Columbia hotels to search desperately for employees to cover their shifts. Multiple hotels throughout the province have discovered an unanticipated hiring approach that produces stable staff alongside enhanced guest satisfaction while decreasing employee departures. A Workforce Reimagined Hotels that […]
A Hotel Sales Revolution: Hospitality Gold Rush in Western Canada in 2025.
As we are now in the second month of 2025, the Canadian hotel industry is growing and thriving and the focus is especially on Western Canada. Come, let’s have a look at the recent trends and ways that hoteliers are using to grow their sales and remain strategic in the marketplace. Western Canada’s Hotel Market […]
Enhancing Workplace Culture Through Employee Feedback in BC Hotels
Gathering and implementing employee feedback is essential for fostering a positive and psychologically safe workplace culture, particularly in the dynamic and guest-focused hotel industry. When hotel employees feel heard and valued, it leads to increased job satisfaction, higher retention and engagement levels, and improved overall performance. Additionally, leveraging employee insights can drive innovation, enhance guest […]
Embracing Change: The Shift to Smarter Hospitality
New trends in hotel sales are emerging (they are admittedly, everywhere!) but everyone does appreciate the mantra of working smarter in 2025, rather than harder. Hoteliers will have to align themselves with the changes that have been occurring in the hospitality industry previous to this year. How Personalization Drives Revenue in 2025 The days of […]