Recent hotel cybersecurity breaches #2/2
July 2023 the MGM Grand in Las Vegas was breached which resulted in the company losing around $100 million. The shutdown had severe impacts such as some guests were unable to use their key cards, and employees were also locked out of their corporate email for days. Even more severe though was the amount of […]
Navigating the new data privacy landscape: key insights and implications
This year marks a significant milestone for data privacy in Canada with the passage of the Consumer Privacy Protection Act (CPPA) as part of the broader Bill C-27. This act has ushered in a new era of data management and protection, placing more rigorous demands on Canadian businesses. One notable aspect of the CPPA is […]
Navigating The New Canadian Digital Charter: Privacy Concerns
The Canadian Digital Charter (Bill C-27), which was recently passed in Parliament and will soon become law, introduces new considerations for businesses regarding privacy. Here are three key requirements outlined in the Bill and their implications for your business: While these changes present significant challenges, solutions are available. Want to learn more? Reach out to […]
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The Power Of Social Media: Leveraging Platforms To Boost Your Bc Hotel’s Visibility
In the digital age, the hospitality industry has witnessed a transformative shift in how hotels, and other businesses, connect with potential guests and build brand awareness. Social media platforms have emerged as powerful tools for hotels in BC to elevate their visibility and attract a broader audience. Leveraging these platforms effectively can lead to increased […]
Bcha Blog | The Power Of Personalization: Customizing Guest Experiences In The Hotel Industry
Operators from across British Columbia know that in the highly competitive hotel industry, guest satisfaction and loyalty are paramount to success, particularly as hotels differentiate from the AirBNB and VRBO short-term vacation market. One effective way to exceed guest expectations and foster lasting connections is through the power of personalization. By tailoring experiences to meet […]
Hotel Cyber Awareness | Cdap For Hotel It!
Have you heard of the Canadian Digital Adoption Program (CDAP) grant and what it means for your hotel? The grant gives up to $15,000 to create a tech/digital strategy for your property, then gives access to a zero percent loan of up to $100,000 to implement the plan. Most hotels qualify for it! – you need revenues […]
Managing Guest Reviews And Feedback Effectively For Improved Guest Satisfaction
Did you know: approximately 90% of travelers read online reviews before making a booking decision? Responding to guest reviews is crucial for hotels because 95% of travelers consider hotel responses when determining where to stay. It directly impacts a hotel’s reputation, influencing potential guests’ perception of the property, and their likelihood of booking a stay. […]
Bc Hotel Association Welcomes The Federal Tourism Growth Strategy
The British Columbia Hotel Association (BCHA) is thrilled to see the Government of Canada’s new Federal Tourism Growth Strategy, titled Canada 365: Welcoming the world. Every day. This comprehensive strategy aligns with the BCHA’s recommendations and highlights the crucial role of tourism in the Canadian economy. Last year, the BCHA submitted its Tourism Growth Strategy […]
The Green Team Checklist: Paving The Path To Sustainability
Recently, the Wickanninish Innannounced that the property spearhead another successful beach clean organized by their Sustainability Committee! This beach clean took place on South Chesterman Beach and with everyone’s help, they removed 22 lbs of waste from the beach over the course of 2 hours! How did they pave the path for this success? By empowering […]