On demand training

Please see your member portal for savings and more information on below training!

Customer service training | online 24/7 learning portal

Blue Mountain Solutions

ABOUT THE COURSE
Do you want to deliver a better standard of customer service to your guests, customers, clients, students, or patients?

This superb customer service training is built in four sections. With punchy videos, quizzes and through a take home folder the Blue Mountain Solutions team of instructors shares the knowledge, skill and abilities for you to become the ultimate customer service professional. Their aim is to bring hospitality into every business.
Online, delivered at your pace, in your space on any device.

COURSE TOPICS

Professionalism
Exceptional Service
Special Skills
Working Together

WHAT IS THE COST TO PARTICIPATE?

BCHA members can receive $141 off the full package of four courses (original cost is $540). Each section can also be purchased separately at $135 each.

Corporate training | on location or online

Okanagan College

ABOUT THE COURSE
Corporate Training at Okanagan College is about bringing ongoing learning to your organization through customized contract training. Whether you have a group of employees with a specific skills gap or need a comprehensive training and development plan across your organization, we can help.

Customized training includes:

Industry specific instructors
Tailored curriculum
Training at your location, ours, or online
Custom training dates
Assistance with government grants

Okanagan College can deliver your training where and when you need it. See below for a list of our corporate training and professional development offerings. Contact us at corporatetraining@okanagan.bc.ca

COURSE TOPICS

Leadership and management topics

Food, wine and tourism
Workplace and supervisory skills
Technical and computer software
First aid and safety training
Trades and apprenticeship
Team building opportunities

WHAT IS THE COST TO PARTICIPATE?
Every contract training service is customized to meet your needs. Corporate Training with Okanagan College provides a quote specific to your training for every offering. Our quotes are also designed to provide what you need to apply for WorkBC’s B.C. Employer Training Grant.

Successful applicants of this grant can be reimbursed for portions of their training costs. Visit www.workbc.ca for more details.

Supplemental trAINING | online

ALBERTA HOTEL & LODGING ASSoCiATION

ABOUT THE COURSE
In partnership with the Alberta Hotel & Lodging Association, the BCHA is happy to offer supplemental online training from the AHLA’s online learning portal.

Customized training includes:

On demand training
Discounted pricing for BCHA members
Easy access online training for when you need it
Curated offerings for what your team needs

If you are interested in more information about any of the courses listed or would like to register, please reach out to BCHA Project Manager, Karissa Bourgeault at karissa@bcha.com .

WHAT IS THE COST TO PARTICIPATE?
Cost varies by programming. Free — $109

COURSE TOPICS

Crime Prevention
Emergency Response Planning
Financial Leadership
Health & Safety Training & Orientation for Supervisors
Hotel Operations: The Series
Loss Prevention & Risk Management
Other Parties in the Workplace
Supervision & Management in the Hotel Industry
Violence Prevention & De-escalation
WHMIS for Hotel Employees
Workplace Inspections
Your Role in Food & Beverage
Your Role in Front Office
Your Role in Hotel Sales
Your Role in Housekeeping

Questions?

Contact Karissa Bourgeault at karissa@bcha.com