On demand training

Please see your member portal for savings and more information on below training!

Customer service training | online 24/7 learning portal

Blue Mountain Solutions

ABOUT THE COURSE
Do you want to deliver a better standard of customer service to your guests, customers, clients, students, or patients?

This superb customer service training is built in four sections. With punchy videos, quizzes and through a take home folder the Blue Mountain Solutions team of instructors shares the knowledge, skill and abilities for you to become the ultimate customer service professional. Their aim is to bring hospitality into every business. 
Online, delivered at your pace, in your space on any device.

COURSE TOPICS

  • Professionalism
  • Exceptional Service
  • Special Skills
  • Working Together

WHAT IS THE COST TO PARTICIPATE?

BCHA members can receive $141 off the full package of four courses (original cost is $540). Each section can also be purchased separately at $135 each.

Corporate training | on location or online

Okanagan College

ABOUT THE COURSE
Corporate Training at Okanagan College is about bringing ongoing learning to your organization through customized contract training.  Whether you have a group of employees with a specific skills gap or need a comprehensive training and development plan across your organization, we can help. 

Customized training includes:

  • Industry specific instructors
  • Tailored curriculum
  • Training at your location, ours, or online
  • Custom training dates
  • Assistance with government grants
 

Okanagan College can deliver your training where and when you need it. See below for a list of our corporate training and professional development offerings. Contact us at corporatetraining@okanagan.bc.ca 

COURSE TOPICS

  • Leadership and management topics
  • Food, wine and tourism
  • Workplace and supervisory skills​
  • Technical and computer software
  • First aid and safety training
  • Trades and apprenticeship
  • Team building opportunities


​WHAT IS THE COST TO PARTICIPATE?
Every contract training service is customized to meet your needs. Corporate Training with Okanagan College provides a quote specific to your training for every offering. Our quotes are also designed to provide what you need to apply for WorkBC’s B.C. Employer Training Grant.

Successful applicants of this grant can be reimbursed for portions of their training costs. Visit www.workbc.ca for more details.

Supplemental trAINING | online

ALBERTA HOTEL & LODGING ASSoCiATION

ABOUT THE COURSE
In partnership with the Alberta Hotel & Lodging Association, the BCHA is happy to offer supplemental online training from the AHLA’s online learning portal. 

Customized training includes:

  • On demand training 
  • Discounted pricing for BCHA members
  • Easy access online training for when you need it
  • Curated offerings for what your team needs 

If you are interested in more information about any of the courses listed or would like to register, please reach out to BCHA Project Manager, Karissa Bourgeault at karissa@bcha.com 

WHAT IS THE COST TO PARTICIPATE?
Cost varies by programming. Free — $109

COURSE TOPICS

  • Crime Prevention
  • Emergency Response Planning
  • Financial Leadership
  • Health & Safety Training & Orientation for Supervisors
  • Hotel Operations: The Series
  • Loss Prevention & Risk Management
  • Other Parties in the Workplace
  • Supervision & Management in the Hotel Industry
  • Violence Prevention & De-escalation 
  • WHMIS for Hotel Employees
  • Workplace Inspections
  • Your Role in Food & Beverage
  • Your Role in Front Office
  • Your Role in Hotel Sales
  • Your Role in Housekeeping

 

Professional development trAINING | online

Career city college

ABOUT THE COURSE

Career City College offers professional development courses for hospitality management. Upgrade your credentials and expand your knowledge with their hospitality courses.

The courses are self-paced and online, approximately 40 hours in lengths. Courses are supported by a qualified instructor to help answer questions when needed, they can also be available for one-on-one support. We are excited to offer our professional development hospitality courses to make a positive impact on your hospitality career and/or business operations!

WHAT IS THE COST TO PARTICIPATE?

BCHA members receive  discounted prices. Regular course prices are $625.00, with your BCHA membership you will receive a discounted price of $550.00.

COURSE TOPICS

 Career City Colleges Courses offered are:

  • Convention Management and Service
  • Managing Front Office Operations
  • Hospitality Sales & Marketing
  • Revenue Management
  • Security and Loss Prevention Management
  • Managing Service in Food and Beverage Operations
  • Hotel and Restaurant Accounting

For more information email hospitality@careercitycollege.ca,
or call 250-317-2222 ext. 103

Questions?

Contact Karissa Bourgeault at karissa@bcha.com