Here’s a figure that might catch your eye – $1,780! According to a recent article in the New York Times, that’s the rate guests are...
In today’s world, where smartphones are as essential as room keys, the hospitality industry is experiencing a pivotal moment of transformation. Technology is no longer...
The demand for sustainable practices is growing rapidly within British Columbia’s hospitality sector. Eco-friendly initiatives not only benefit the environment but also serve as an...
As technological advancements increasingly substitute traditional interactions in your guests’ service journey, the significance of every remaining personal interaction grows. Particularly because guests tend to...
Sales can be likened to a high stakes sports match. It’s all about building relationships and using the right strategies to stay resilient and of...
The Canadian Digital Charter (Bill C-27), which was recently passed in Parliament and will soon become law, introduces new considerations for businesses regarding privacy. Here...
In the digital age, the hospitality industry has witnessed a transformative shift in how hotels, and other businesses, connect with potential guests and build brand...
Operators from across British Columbia know that in the highly competitive hotel industry, guest satisfaction and loyalty are paramount to success, particularly as hotels differentiate...
Did you know: approximately 90% of travelers read online reviews before making a booking decision? Responding to guest reviews is crucial for hotels because 95%...
Recently, the Wickanninish Innannounced that the property spearhead another successful beach clean organized by their Sustainability Committee! This beach clean took place on South Chesterman Beach...
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