As technological advancements increasingly substitute traditional interactions in your guests’ service journey, the significance of every remaining personal interaction grows. Particularly because guests tend to...
Sales can be likened to a high stakes sports match. It’s all about building relationships and using the right strategies to stay resilient and of...
The Canadian Digital Charter (Bill C-27), which was recently passed in Parliament and will soon become law, introduces new considerations for businesses regarding privacy. Here...
In the digital age, the hospitality industry has witnessed a transformative shift in how hotels, and other businesses, connect with potential guests and build brand...
Operators from across British Columbia know that in the highly competitive hotel industry, guest satisfaction and loyalty are paramount to success, particularly as hotels differentiate...
Did you know: approximately 90% of travelers read online reviews before making a booking decision? Responding to guest reviews is crucial for hotels because 95%...
Recently, the Wickanninish Innannounced that the property spearhead another successful beach clean organized by their Sustainability Committee! This beach clean took place on South Chesterman Beach...
Welcome back to our series on sustainable practices for British Columbia Hotels! In Step 1, we discussed the importance of engaging your team in the journey...
Embracing sustainability as a hotel operator is not only beneficial for the environment but also for your business. By taking steps towards sustainability, you can...
In today’s rapidly changing hospitality landscape, sustainability has emerged as a key driver of success for hotels. Not only does it contribute to a healthier...
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